At Home Plate, we are committed to protecting the data of delivery captains in accordance with best practices and privacy standards.
1. Data We Collect
We collect the information needed to create, verify, and operate delivery captain accounts, including:
- Account Data: Name, phone number, email address, and encrypted password.
- Verification Data: ID card images, governorate, and area.
- Vehicle Data: Vehicle type, vehicle license images, and driver's license image.
- Operational Data: GPS location, order history, working hours, performance, and ratings.
2. How We Use Your Data
We use your data to:
- Create and activate your delivery captain account.
- Verify your identity and submitted documents.
- Assign orders based on your location.
- Track delivery operations and order progress.
- Calculate earnings and support payment operations.
- Improve service quality and prevent fraud or illegal use.
3. Data Sharing
We do not sell your personal data. Some data may be shared only when needed to operate the service, including:
- Customers, such as your name and delivery location during active delivery.
- Restaurants, for pickup coordination.
- Payment service providers, to process payments and earnings.
- Legal authorities, when required by law.
4. Location Data
- Your location is tracked only while you are working or using delivery features.
- Location is used to find nearby orders and improve delivery tracking.
- You can disable location permission through your device settings when not using the app.
5. Data Protection
We use security measures to protect your data, including encryption, advanced protection systems, and monitoring for unusual activity.
6. Data Retention
- Your data is retained while your account remains active.
- Some information may be retained for legal, accounting, or security purposes.
7. Captain Rights
You have the right to:
- Update your account information.
- Request account deletion.
- Request access to your personal data.
8. Verification and Review
Submitted documents are reviewed before account activation. Home Plate may reject or suspend an account if documents are unclear or information is incorrect.
9. Updates
We may update this Privacy Policy at any time. Users will be notified when important changes are made.
10. Contact Us